DEFINITIONS
In these Terms and Conditions and the Agreement the following expressions shall have the following meanings:
1.1 "Additional Costs" means such additional costs attributable to the provision of Additional Services to the
Customer by Thoroughbreads which shall include VAT where applicable.
1.2 "Additional Services" means any additional services Thoroughbreads may agree to provide to the Customer in accordance with Clause 7 of these Terms and Conditions which shall include VAT where applicable.
1.3 "Agreement” means any agreement between Thoroughbreads and the Customer for the provision of
Catering Services incorporating these Terms and Conditions.
1.4 "Catering Services" means the Catering Services set out in the Agreement together with any Additional
Services to be provided to the Customer by Thoroughbreads under the terms of the Agreement.
1.5 "Customer" means the customer named in the Order purchasing the Catering Services.
1.6 "Catering Date" means the date and time of the catering specified in the Order.
1.7 "Estimate" means any estimate or quote issued to the Customer detailing the Catering Services, the Price, Additional Services and any Additional Costs.
1.8 "Invoice" means any invoice issued and/or dispatched to the Customer detailing the Catering Services, the Price, Additional Services and any Additional Costs.
1.9 "Order" means the order from the Customer to Thoroughbreads, which must be placed by email.
1.10 "Price" means the price to be paid by the Customer to Thoroughbreads for the Catering Services as
specified in the Invoice or Estimate.
1.11 "Premises" means the premises specified in the Order at which the Catering Services are to be provided.
1.12 "Terms and Conditions" means the terms and conditions set out in this document which apply to catering provided by Thoroughbreads.
1.13 "We" or 'Our' refers to Thoroughbreads.
CONFIRMATION
2.1 No booking shall be deemed to be accepted by Thoroughbreads unless and until confirmed in an email from the Customer.
2.2 If requested by Thoroughbreads, no booking shall be confirmed without the payment of a deposit.
2.2.1 New Customers must pay the amount in full to confirm the booking.
GENERAL CATERING
3.1 There is a minimum order, which is dependent upon the delivery location. Please contact us for the amount specific to your location.
3.2 All of our website and brochure prices are exclusive of VAT, which is applied to the Customer's Estimate or Invoice.
3.3. Any rates, prices and discounts stated on our website, lists, advertisements and other documents issued by Thoroughbreads are subject to variation at any time without prior notice.
3.4 All orders must be placed via the online contact form or via email to orders@thoroughbreads.com.
3.5 We do not accept telephone orders or provide verbal estimates.
3.6 We reserve the right to refuse orders when full order capacity has been met.
3.7 Orders must be finalised with full details by 14:00 2 days prior to the booking and 14:00 on Thursday for a Monday order. We reserve the right to refuse any orders beyond this deadline.
3.8 All of our Cold Lunch menus are served cold unless specified otherwise.
3.9 All of the mains of our Hot Sharing menus are served hot and the sides served cold unless specified otherwise.
3.10 The food will be delivered in platter trays which will be collected post catering.
3.11 Any changes to menu choices must be made by 14:00 2 days day prior to the booking via email only.
3.11.1 We cannot change menu choices after this point and any changes will be under the sole discretion of Thoroughbreads management.
3.12 Please let us know of any dietary requirements by email before the order has been finalised and inform us of the severity of the allergy.
3.13.1 While we will endeavour to cater for any last-minute allergy requirements, these may incur an
additional cost.
3.14 All orders will come with labels indicating the allergens in the catering ordered.
3.14.1 The Customer must check the allergen labels prior to serving and is responsible for the foods' consumption once out of the hands of the delivery team.
3.15 In the unlikely event of any missing items from the order or any other discrepancies, please call or email us as soon as possible so we can take the necessary steps to rectify the order as soon as possible.
3.15.1 We reserve the right to refuse refunds for missing items or discrepancies if they are not reported by the Customer on the Catering Date.
CANCELLATIONS
4.1 Cancellation of an order must be made by email.
4.2 If you wish to cancel or reduce an order the following charges will apply:
4.2.1 Orders cancelled or reduced within 1 day prior to the delivery time will be charged in full.
4.2.2 Orders cancelled or reduced more than 3 days prior to the delivery time will not be charged.
DELIVERY & COLLECTION
5.1 All food is delivered to you from our premises in Cambridge by our delivery team.
5.1.1. Our drivers will only deliver the food and no set up is provided.
5.2 We can deliver anywhere within Cambridge, although please enquire about any catering beyond this radius.
5.3. Same day delivery and collection come under Additional Cost and charges vary depending on delivery address.
5.4 We will endeavour to deliver the food at the time requested by the Customer, however, please allow 30 minutes either side of the requested time and consider this when requesting a time.
5.4.1. If the catering delivery hasn't arrived 20 minutes after the requested time, the Customer may call us on 01223420926 to receive an update on the estimated time of arrival.
5.5 Catering deliveries should be checked by the Customer upon delivery, as a shortage claim after delivery/consumption cannot be made.
5.6 Platter trays/lids/delivery crates and any other equipment which we’ve provided must be retained by the Customer, so that we can collect them for renewal and reuse. Any unreturned platter trays/lids/crates or equipment will be charged (at cost) to the Customer at our supplier's current rate.
INVOICING & PAYMENT
6.1 Payment is required to confirm orders for all new and/or private Customers. This can be made via BACS (bank details are shown on the invoice) or Credit or Debit Card via a secure payment link, issued with the invoice.
6.2 Thoroughbreads reserves the right to cancel or suspend commencement of any pending Catering Services until full payment is received.
6.3 All invoices are inclusive of VAT, which must be paid in full.
6.3.1 It is the responsibility of any Customers outside of the UK to claim tax-relief independently.
6.4 For continued orders, Customers can apply for a credit account with us, subject to reference checks.
6.5 For Credit Accounts:
6.5.1. A PO number or reference for the invoice will be required to confirm any catering services.
6.5.2. Invoices must be paid in full by the due date shown on the invoice.
6.5.3 If the Customer breaches any of the Conditions or purports to cancel the contract with the Supplier or becomes subject to any insolvency, bankruptcy or similar proceedings, then all outstanding sums in respect of Catering delivered to the Customer shall become immediately due.
6.5.4 In the event that payment is not received after the invoice payment due date, Thoroughbreads reserves the right to place a temporary block on the credit account and cancel or suspend commencement of any pending Catering Services until overdue payments are received.
6.5.5 Thoroughbreads reserves the right to charge interest on any late payments of amounts owed, chargeable from the 31st day after the payment due date until the time paid, at a rate of 8% per annum above the Bank of England base rate, compounded annually.
6.6 All remittance advices should be e-mailed to: office@thoroughbreads.com at the time payment is submitted.
ADDITIONAL SERVICES
7.1. All Additional Costs and Services are charged with VAT.
7.2. The Customer may submit an email request to Thoroughbreads for the provision of Additional Services or items that will incur Additional Cost by 14:00 the day before the Catering Date. This includes but is not limited to; additional covers; takeaway boxes; beverages both hot and cold; disposable plates and cutlery.
7.3. Thoroughbreads may, at its sole discretion, either accept or reject such requests, subject to the Customer's acceptance of a revised estimate or invoice which incorporates the Additional Costs arising from the provision of such Additional Services.
7.5. To maintain and ensure compliance with food safety hygiene and health and safety legislation and regulations the Customer shall not itself provide or engage any person organisation or firm other than Thoroughbreads to provide catering services at the Premises on the Catering Date unless agreed by email by the Customer and Thoroughbreads prior to the Catering Date.
MISCELLANOUS
8.1. Any complaints must be addressed in writing to Thoroughbreads at 2 Orwell Furlong, Cowley Road, Cambridge, CB4 0WY within 14 days of the Catering Date.